Refund Policy

At LEXI BAGS, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple and transparent refund policy.

1. Eligibility for Refunds:

  • Refunds are available for products purchased directly from LEXI BAGS online store.
  • To be eligible for a refund, items must be returned within 30 days of delivery.
  • The product must be unused, in its original condition, and in the original packaging.
  • Personalized or custom products are not eligible for refunds unless they are damaged or defective upon arrival.

2. Non-Refundable Items:

  • Gift cards or any items marked as non-returnable are not eligible for refunds.
  • Sale or clearance items are only eligible for a refund if they are damaged or defective.

3. How to Request a Refund:

  • To initiate a refund, please contact our customer service team at support@lexibags.com with your order number and the reason for the return.
  • Once we receive your request, we will provide you with a return authorization and instructions on how to return your product.

4. Return Shipping Costs:

  • The customer is responsible for the return shipping costs unless the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Processing Time:

  • After receiving your returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges:

  • If you would like to exchange your product for a different item, please follow the return process to get a refund and place a new order for the item you'd prefer.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage.
  • We will provide a full refund or offer a replacement, depending on your preference and product availability.

8. Contact Us:

If you have any questions or need assistance with a refund request, please contact our customer service team at:

LEXI BAGS
Email: Umarmalixxx786@gmail.com
Phone: 03360998798

We are committed to ensuring that you are fully satisfied with your purchase from LEXI BAGS. Thank you for choosing us!